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This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that
you have purchased through the Platform. Under this policy:
- Cancellations will only be considered if the request is made within 3 days of placing
the order. However, cancellation requests may not be entertained if the orders have been communicated to
such sellers/merchant(s) listed on the Platform and they have initiated the process of shipping them, or
the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
- RoyDroid Labs does not accept cancellation requests for perishable items like flowers, eatables, etc.
However, the refund/replacement can be made if the user establishes that the quality of the product
delivered is not good.
- In case of receipt of damaged or defective items, please report to our customer service team. The
request would be entertained once the seller/merchant listed on the Platform, has checked and determined
the same at its own end. This should be reported within 3 days of receipt of products.
- In case you feel that the product received is not as shown on the site or as per your expectations, you
must bring it to the notice of our customer service within 3 days of receiving the
product. The customer service team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding the products that come with a warranty from the manufacturers, please
refer the issue to them.
- In case of any refunds approved by RoyDroid Labs, it will take 7 days for the refund to
be processed to you.
Digital Products (Software/Extension)
Marks Filler Pro is a digital software product. For digital products:
- 15 free AI scans are provided before purchase - this serves as a trial period
- Refunds for premium subscriptions are considered within 7 days of purchase if the service does not
function as described
- Refunds are not available if more than 5 premium AI scans have been used after activation
Return Policy
We offer refund/exchange within the first 3 days from the date of your purchase. If 3 days
have passed since your purchase, you will not be offered a return, exchange or refund of any kind.
In order to become eligible for a return or an exchange:
- The purchased item should be unused and in the same condition as you received it
- The item must have original packaging
- If the item that you purchased on a sale, then the item may not be eligible for a return/exchange
Further, only such items are replaced by us (based on an exchange request), if such items are found defective
or damaged.
You agree that there may be a certain category of products/items that are exempted from returns or refunds.
Such categories of the products would be identified to you at the time of purchase.
For exchange/return accepted request(s) (as applicable), once your returned product/item is received and
inspected by us, we will send you an email to notify you about receipt of the returned/exchanged product.
Further, if the same has been approved after the quality check at our end, your request (i.e.
return/exchange) will be processed in accordance with our policies.
Contact Us
Email: roydroidlabs@gmail.com
Phone: +91 7001298493
Hours: Monday - Friday (9:00 AM - 6:00 PM IST)
Last updated: December 2025